W Verbier♡

Guest review

10.0

Tout, magnifique établissement avec un personnel hautement qualifié.

Birthday weekend ended to the Hospital with food poisoning from the Breakfast

2.0

At the end of June 2026, I booked a weekend stay at W Verbier to celebrate my birthday on Saturday. Overall, the hotel itself was beautiful, but my experience was unfortunately overshadowed by several issues, culminating in what was confirmed to be a serious case of food poisoning. Upon arrival, the check-in process was disappointing. It was slow, and the receptionist provided virtually no information about the hotel, such as breakfast hours, available facilities, or other essential details. Although the hotel appeared to be far from full, we were informed that our room would not be available until the official check-in time of 4:00 PM because it was "not yet ready." However, we witnessed other guests receiving their rooms several hours before the official check-in time, making this explanation difficult to understand. In addition, I was asked to provide my credit card for a security deposit without being informed of the amount that would be authorized, which I found to be unprofessional. The most serious issue occurred after our stay. During our two-night visit, we ate every breakfast and dinner at the hotel. We did not eat lunch elsewhere because we spent our days hiking. On Monday morning, after breakfast, we checked out and drove back to Zurich. Approximately five hours after breakfast, I developed severe diarrhea. During the evening, my symptoms worsened considerably and included intense abdominal pain, cramps, nausea, and a mild fever. The following day, due to the severity of my condition, I went to the hospital. Laboratory analysis of my stool sample confirmed the presence of two bacterial infections: Enterotoxigenic Escherichia coli (ETEC) and Yersinia enterocolitica. I was prescribed antibiotics, and fortunately my condition began to improve the following day. Based on the timing of the symptoms and the fact that all of my meals during the stay were consumed at the hotel, I strongly believe the infection originated from food served at the property. In particular, I suspect the breakfast sausages, which appeared to be undercooked. I contacted the hotel's management to report the incident. Their response was simply that they comply with all hygiene regulations and that no similar complaints had previously been reported by other guests. They also stated that if I wanted them to investigate the food, I would need to complete a specific form. I found this response disappointing. Whether the hotel decides to test its food products should be its own responsibility, particularly after receiving documented medical evidence of a guest contracting two foodborne bacterial infections. Furthermore, by the time this discussion took place several days later, any food served on the day in question would no longer have been available for testing. What makes this incident even more concerning is that only one month before this trip I had traveled through two African countries, where I ate local food without experiencing any health issues whatsoever. Yet, I suffered confirmed bacterial food poisoning after staying at a five-star luxury hotel in Switzerland, where guests pay premium prices and reasonably expect the highest standards of food safety and hygiene. This experience was extremely disappointing and unacceptable. While service shortcomings can sometimes be overlooked, food safety should never be compromised. I hope the hotel takes this matter seriously and reviews its food handling procedures to ensure that no other guests experience a similar incident.

Guest review

10.0

Top Hotel an ausgezeichneter Lage (nahe zum Zentrum und direkt an der Bergbahn). Sehr freundliches und aufmerksames Personal. Ich wurde oft mit Namen begrüsst. Das Zimmer war sehr schön, gross, modern eingerichtet und trotzdem mit alpinem Charme. Es verfügte über einen grosszügigen Balkon mit Sitzgelegenheit und fantastischer Aussicht. Das Frühstück und das Abendessen im Restaurant waren hervorragend.

− Leider hat der wunderbare, grosse Balkon keinen Sonnenschutz.