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Piste Hotels

Hotel Alpina

★★ Englischer Viertel 5, Zermatt, CH

9 guest rating· 1538 reviews

On the mountain

Hotel Alpina lists Skiing and Ski storage, the ski credentials that put it on Piste Hotels.

About this hotel

Charming Alpine Retreat

Historic Charm : Dating back to 1903, our hotel exudes traditional charm and offers a serene escape in the heart of Zermatt. Experience a piece of history during your stay.

Cozy Accommodations : Each room at ALPINA budget rooms is tastefully decorated in a classic Alpine style, complete with modern amenities like a safe, cable TV, and complimentary Wi-Fi. Relax in comfort and style after a day of exploring.

Convenient Location : Situated just a 2-minute walk from the main street and 500 meters from the Gornergratbahn Railway Station, our hotel provides easy access to the best of Zermatt. Explore the town's attractions with ease during your stay at ALPINA budget rooms.

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Rooms & rates

Triple Room

Sleeps 3 · 22 m² · 3× Twin bed

  • Private bathroom
  • Safety deposit box
  • TV
  • Radio
  • Toilet

Budget Double Room

Sleeps 2 · 15 m² · Queen bed

  • Private bathroom
  • Safety deposit box
  • TV
  • Radio
  • Toilet

Double Room

Sleeps 3 · Queen Bed

  • Desk
  • Private bathroom
  • Free WiFi
  • Safety deposit box
  • TV

Standard Double Room

Sleeps 2 · Queen Bed

  • Desk
  • Private bathroom
  • Free WiFi
  • Safety deposit box
  • TV

Standard Single Room

Sleeps 1 · Twin bed

  • Desk
  • Private bathroom
  • Free WiFi
  • Safety deposit box
  • TV

Double or Twin Room

Sleeps 2 · 15 m² · 2× Twin bed

  • Private bathroom
  • Safety deposit box
  • TV
  • Radio
  • Toilet

Single Room

Sleeps 1 · 12 m² · Twin bed

  • Private bathroom
  • Safety deposit box
  • TV
  • Radio
  • Toilet

Single Room with Shared Bathroom

Sleeps 1 · 8 m² · Twin bed

  • Safety deposit box
  • TV
  • Radio
  • Heating
  • Shared toilet

Amenities

  • Free WiFi
  • Restaurant
  • Pets allowed
  • Ski storage
  • Skiing
  • Tour desk
  • Non-smoking rooms
  • Non-smoking throughout
  • Family rooms
  • Cashless payment available
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
  • Cycling
  • Daily housekeeping
Show all 49 amenities
  • Delivered food - securely covered
  • Fax/photocopying
  • Fire extinguishers
  • First aid kit available
  • Food delivered to guest room
  • Fruits
  • Garden
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Heating
  • Hiking
  • Invoice provided
  • Ironing service
  • Key access
  • Kid meals
  • Laundry
  • Laundry washed per local authority guidelines
  • Lift / Elevator
  • Luggage storage
  • Outdoor furniture
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Private check-in/check-out
  • Process in place to check health of guests
  • Safety deposit box
  • Sanitized tableware & silverware
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols
  • Sun terrace
  • Terrace
  • Walking tours
  • Wine/champagne

Location

What guests say91538 reviews

+ Great location+ Helpful staff+ Clean and cozy rooms− Noise from neighboring rooms− Minor maintenance issues− Pricey for room size
Cleanliness8.2
Service9.7
Location10.0
Room Quality8.7
Amenities7.7
Value for Money8.7

Agradable

10.0

La ubicación

Carmen · PR · 2026-10-15

非常非常糟糕的入住体验!

1.0

非常糟糕的一次住宿体验,180瑞郎住了一间连洗手间都没有的单人小🪵房,还不包含早餐,本来入住时间是10.5号,系统自动选到11月,下单后立刻发现并联系酒店,他们说不可取消,不同意取消,又继续沟通了三天,说可以改到10.5号 但是需要加101瑞郎,没办法又补了100多,结果到店发现房间非常的小且设施简陋,还没有卫生间,得下个楼梯才能去洗手间和洗浴,酒店也没有前台,需要去隔壁的酒店办理,前台办理也非常缓慢,3点之后才到还是需要等30分钟才办理好入住,第二天早上睡到8点多门突然打开了,服务员拿着钥匙自己开门进来了 说是打扫卫生,也不敲门,直接开门进来了,都好穿了睡衣,wtf,真的非常糟心的一次入住,第一次用booking也是最后一次,体验非常非常差!

− 不用改进,因为这辈子不会再住第二次!

zien · CN · 2026-10-13

良い

8.0

ロケーションがよく、部屋も良かった

− 特になし

NOBUHIRO · JP · 2026-10-09

Lovely, cosy and welcoming.

9.0

The receptionist was very friendly and helpful and welcomed us to the hotel. Explained everything with ease. The hotel room was small but we didn't need a big room. The bed was comfy and the shower was great. It was nice to have a balcony too. Just a shame we didn't get a view of the Matterhorn! We only stayed one night so didn't try any of the food at the sister hotel. Overall it was a nice place to stay overnight.

− Some of the other guests were noisy but this is no reflection on the hotel. The staff in the morning made a little bit of noise when cleaning. There was a notice in the bathroom not to use our own hairdryer and to use theirs but one wasn't provided. It might be something to request from reception.

Tamsin · GB · 2026-10-09

Guest review

9.0

Adorable little alpine hotel in the center of zermatt

Carolyn · CA · 2026-10-07

Es war ruhig und angenehm

7.0

Aussicht und Lage

− Bad war nicht so schön, TV lief nicht

Elisabeth · CH · 2026-09-19

Piste Hotels · questions

How close is Hotel Alpina to the slopes?
It lists Skiing and Ski storage. Exact lift distances vary by season; check with the hotel.

Good to know

Guests arriving outside reception opening hours are kindly requested to inform the hotel in advance. Contact details can be found on the booking confirmation.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Please note that construction work is going on nearby and some rooms may be affected by noise.

When traveling with pets, please note that an extra charge of CHF 25 per dog, per day applies.

A deposit may be required at the property.