Elk + Avenue Hotel

位置優秀，舒適的住宿

10.0

地點位置位於班夫中心，對面有超市，公車站。樓下有餐廳，咖啡廳，十分方便。 大廳櫃台有位會說中文來自台灣，短髮的小姐，親切友善給予我們很大的幫助。 房間舒適整潔，床鋪好睡，冷氣很涼。

− 自駕旅客停車須花費加幣10元。

Guest review

8.0

Great location, comfortable bed and big room.

− The view from the room was to garbge dump.

Just what I was looking for

10.0

It’s location, easy access to downtown and parking.

− I didn’t like that there wasn’t room service, but I found an easy workaround

Great location, friendly staff, but overpriced and tired rooms

6.0

We stayed at Elk + Avenue for three nights in a standard two queen bed room. While the hotel has several positives, we were ultimately underwhelmed by the standard of our room. The hotel’s biggest strengths are its excellent central location in Banff, attractive public areas, good restaurant, shop and coffee shop, convenient guest laundry facilities, and friendly, helpful staff. The room itself was clean, and the bed was large and comfortable. It was also useful to have tea and coffee-making facilities and a fridge, although unfortunately the fridge seemed to freeze everything we stored in it. Unfortunately, the room felt quite tired and in need of refurbishment. One of the window blinds did not work properly, and the blinds in general did not fully block out the light, the bathroom needed attention: the tap was loose, the door would not stay closed and had signs of water damage, and there was very limited storage. The towel holders were just two small hooks, meaning the towels repeatedly fell off and ended up in the bin. There were no convenient power sockets near the bed, so we had to unplug the phone and alarm clock to charge devices. Despite having two beds, there was only one simple bedside table, which felt basic and impractical. The hairdryer was also disappointing, with only one heat setting, and it became so hot that it felt as though it was burning my hair. The coffee machine was another frustration, as the capsules frequently became jammed and did not always work. The furniture throughout the room was functional but some was very basic, and we were surprised there was no in-room safe. There was no ceiling fan as described on the website and the air conditioning unit was also an issue. It rattled loudly and, being positioned directly above the bed, blew very cold air straight down onto the person sleeping underneath it, which was very unpleasant. Overall, the hotel’s location, facilities and staff are excellent, but the room we had did not match those strengths. With some refurbishment and better attention to maintenance and room details, Elk + Avenue could provide a much improved guest experience. As this time (mid July), the advertised rate for the standard room is over CAD $650 per night, including taxes, but the room does not feel reflective of the price paid and fell short of our expectations.

Our second time staying and we’ll be back. Fantastic location, helpful staff and great choice of amenities

10.0

Great location and facilities

Disappointing room service

4.0

Disappointing room service seems like because we were only there for 2 nights no fresh towels or bathroom cleaning!